Top 5 Accessibility Lawsuits Every Business Should Know

Digital accessibility is no longer optional — it’s a legal and ethical necessity. Across Australia and globally, organisations are facing litigation because their websites, apps, and online services are inaccessible to people with disabilities. These cases highlight the serious legal, financial, and reputational risks of neglecting accessibility.

1. Domino’s Pizza (USA)

Domino’s faced a lawsuit because its website and mobile app were not fully accessible to blind users, preventing independent online ordering.

Key Takeaway: Even large, well-established brands can be held accountable for inaccessible digital platforms.

2. Sydney Opera House (Australia)

Legal action was initiated due to inaccessible online booking systems, limiting access for patrons with disabilities.

Key Takeaway: Digital accessibility directly impacts customer experience and legal compliance.

3. Target Corporation (USA)

Target was sued after its website failed to meet WCAG standards, restricting online shopping for visually impaired customers.

Key Takeaway: E-commerce platforms must be fully accessible to avoid potential litigation.

4. Harvey Norman (Australia)

A case was brought against Harvey Norman due to inaccessible online ordering forms and product information.

Key Takeaway: Even prominent businesses require regular accessibility audits to remain compliant.

5. University of Sydney (Australia)

The University faced legal action over inaccessible online course materials for students with disabilities.

Key Takeaway: Educational institutions are equally responsible for ensuring digital accessibility.

Why Accessibility Compliance Matters

These cases demonstrate that digital inaccessibility can lead to lawsuits, financial penalties, and reputational damage. Organisations must proactively ensure their digital platforms are inclusive, accessible, and aligned with current accessibility standards.

How TechDefined Can Help

At TechDefined, we provide end-to-end accessibility solutions — from comprehensive audits to full implementation of fixes. Our experts identify barriers, apply corrective measures, and ensure your website or application meets WCAG and ADA standards.

Partnering with TechDefined not only safeguards your business against legal risk but also creates an inclusive digital experience for all users.

Invest in accessibility today