Introduction

Digital accessibility has become an important consideration for organisations that provide services through websites, mobile applications and other online platforms.

When digital services contain accessibility barriers, people with disabilities may be unable to access information, complete transactions or use essential services independently.

The following five cases are often discussed in relation to digital accessibility and the importance of reviewing websites, applications and online services carefully.

1. Domino’s Pizza — United States

Domino’s faced legal action relating to claims that its website and mobile application were not accessible to blind users, affecting their ability to place online orders independently.

Key Takeaway

Accessibility barriers can affect even large and established organisations. Websites and mobile applications should be reviewed to identify barriers that may prevent people from completing important tasks.

2. Sydney Opera House — Australia

Legal concerns were raised in relation to the accessibility of online booking services and the difficulties experienced by some patrons with disabilities.

Key Takeaway

Accessibility can directly affect whether customers are able to book tickets, access information and use online services independently.

3. Target Corporation — United States

Target was involved in legal action concerning accessibility barriers on its website that affected some customers with visual disabilities.

Key Takeaway

E-commerce websites should consider accessibility across product information, navigation, account features and the checkout process.

4. Harvey Norman — Australia

Accessibility concerns have been raised in relation to online ordering forms, product information and the usability of digital shopping experiences.

Key Takeaway

Online forms and product pages should be reviewed regularly, particularly after website updates, design changes or new functionality is introduced.

5. University of Sydney — Australia

Accessibility concerns were raised regarding online educational materials and the ability of students with disabilities to access course-related content.

Key Takeaway

Educational institutions should consider accessibility when providing online learning materials, documents, videos and digital platforms.

Why Digital Accessibility Matters

These examples show how accessibility barriers can affect users, organisations and public trust.

A practical accessibility approach can help organisations:

• Understand barriers affecting users with disabilities
• Improve access to important information and services
• Support clearer and more usable digital experiences
• Prioritise practical improvements
• Review accessibility as websites and content change

Accessibility should be considered throughout the design, development and content-management process rather than only after a problem is reported.

The Role of Accessibility Testing

Automated testing tools can help identify some accessibility issues, but they cannot detect every barrier.

A broader review may include:

• Automated accessibility testing
• Keyboard navigation testing
• Screen-reader checks
• Colour contrast review
• Form and error-message testing
• Content structure and heading review
• Testing of important user journeys

The exact assessment method should depend on the website, agreed scope and project requirements.

How TechDefined Can Support Improvement

TechDefined provides digital accessibility testing and assessment services.

We identify accessibility barriers observed within the agreed testing scope and provide practical recommendations to support accessibility improvements.

Where agreed, TechDefined can also support the implementation of recommended improvements and retest previously identified findings to assess whether the observed barrier can still be reproduced.

Where relevant, assessments may reference applicable WCAG success criteria as part of the testing and reporting process.

TechDefined does not provide legal advice or guarantee legal compliance.

Final Thoughts

Digital accessibility is an ongoing responsibility.

Websites, applications and online services can change over time, so regular review can help organisations understand new or recurring accessibility barriers.

A structured process of assessment, testing, documentation, recommendation and retesting can support more inclusive and usable digital experiences.

Review Your Digital Accessibility

Contact TechDefined to discuss an accessibility assessment scope for your website, application or online service.

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