Privacy Policy

TechDefined (ABN 63 147 915 126) (“TechDefined”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, or communications.

By using our website or services, you agree to this Privacy Policy and consent to the collection and handling of your personal information in accordance with Australian privacy law.

We may collect personal information that is reasonably necessary for our business activities, including:

• Name, email address, phone number, and contact details
• Business or organisation information
• Website or project data relevant to our services
• Accessibility, compliance, or audit-related data
• Any other information you voluntarily provide through contact forms, enquiries, or communications

We generally do not collect sensitive information unless required to deliver specific services and you have expressly consented.

We may collect your information in the following ways:

• When you visit or interact with our website
• When you complete an online form, request a quote, or engage our services
• Through email, phone calls, or direct communications
• Automatically via cookies, analytics tools, and tracking technologies used to improve performance and user experience

You may choose to remain anonymous or use a pseudonym, but this may limit our ability to provide certain services or respond to your requests.

We collect and use personal information for purposes including but not limited to:

• Providing and managing our services
• Conducting website accessibility and compliance audits
• Communicating with clients and managing accounts
• Improving website usability and service quality
• Meeting legal obligations and resolving disputes

Your personal information will only be used for legitimate business purposes and as permitted by law.

We do not sell, rent, or trade personal information.

We may disclose personal information only to:

• Service providers, contractors, or subcontractors assisting in our operations under confidentiality agreements
• Legal, regulatory, or government authorities where disclosure is required by law
• Any other party with your explicit consent

All third parties engaged by TechDefined are required to comply with privacy obligations equivalent to the APPs.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Data is stored securely on encrypted systems and is accessible only to authorised personnel. While we apply industry-standard protections, no method of electronic storage or transmission is completely secure, and you acknowledge that information is provided at your own risk.

You have the right to request access to, or correction of, your personal information.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

Our website may use cookies and third-party analytics such as Google Analytics to improve functionality and user experience.

You may choose to disable cookies through your browser settings; however, some parts of the site may not function properly without them.

If we store or process any personal information overseas, we ensure that all recipients are bound by privacy protections consistent with the Australian Privacy Principles (APP 8).

If you have a complaint about how we handle your personal information, please contact us directly. We take all privacy concerns seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be published on our website, with the effective date clearly shown.

If you have any questions, requests, or concerns regarding this Privacy Policy or how we manage your personal information, please contact:

TechDefined (ABN 63 147 915 126)

Website: www.techdefined.com.au

Australia